FEATURES

• Service Ordering – Capture customer signature onsite for error free billing. This automatically is sent back to the office for integration with management and accounting systems.
• Real Time Updates – Provide urgent updates from the call centre including Technician schedule changes (eg last minute customer cancellations) and other time sensitive information immediately.
• Service Compliance – Guide each of your technicians through critical steps, ensuring service compliance for each customer visit.
• Customer search - Search for client by name to display contact details, previous order history, and credit information.
• Technical Information – Accessing technical information and repair procedures on site.
• Inventory Requirements – Access inventory requirements for each customer call.
• Business Reporting - Management and staff are able to produce daily report activities anywhere, anytime by the hour/day/week.
• Daily/weekly/monthly scheduling – Plan your service force schedule ensuring maximum efficiency and preparation for all customers.
• Future Calls – Customers and field technicians can liaise and book future appointments at the point of service.

BUSINESS BENEFITS

• Reduce Billing Cycles – On the spot billing that automatically integrates into management and business systems to reduce credit cycles and improve cash flow.
• Increase Employee Productivity – Time previously spent by Technicians writing invoices and entering data, can now be used to directly benefit the business bottom line.
• Increase Revenue – Reduction in administration tasks gives Field Service Personnel the ability to perform more customer calls per day therefore generating more revenue.
• Improve Customer Satisfaction – Reducing scheduling errors, providing the Technician with the tools to be better prepared and quickly complete the task will ensure happier, more satisfied customers.
• Set a High Standard of Service – Guiding each Technician through critical steps ensures your organisation can better manage a guaranteed level of service.
• Increase Up-Sell Opportunities– Product information detailing spare parts and other inventory information equip the Technician with the information to up-sell.
• Reduce Total Cost of Ownership – Leverage your existing IT systems and business applications in the field to realise a faster ROI.
• Enhance Employee Satisfaction – Eliminate sending Technicians to jobs which had previously been cancelled and provide them with the power to better manage their productivity daily.
• Gain a Competitive Advantage – By improved service levels, increased productivity and reducing the cost to service your customers by eliminating manual tasks.

TECHNOLOGY

All Pollon Mobility products are built using Pollon’s own Mobility Platform, utilising Microsoft’s .NET technology. This provides a robust framework for extending enterprise applications to any mobile device.

Some of the key benefits of using Pollon technology include:

• Highly Scalable: All technology is enterprise-ready to ensure the system will run just as fast for five users as it does for five thousand.
• Highly Secure: Security is a key focus for every Pollon Solution. We continually research, upgrade and use new technologies to ensure the most secure technology on the market.
• Open Standards: We use open-standards based technology (e.g. XML) to ensure compatibility with current and future systems.
• Tailored Solutions: All of Pollon’s mobility products can be tailored to match precise requirements. The ability to “customise” is built into every product, providing a much more cost effective alternative than building a custom solution from the ground up.
• Integration: It is possible to push and pull data from many other systems in real-time (including Access, SAP, Oracle, Lotus Notes, Exchange, Active Directory). This ensures no copy-and-paste style scenarios occur with creating separate data stores.

RETURN ON INVESTMENT

We provide a Return on Investment summary report for every new customer. In 30 minutes a Pollon Account Manager will walk you through an interactive tool and ask a brief set of questions to produce a summary report.

The benefits:

• Understand indicative costs and returns for your organisation TODAY
• Build your internal mobility business case
• Set your mobility project budget
• Educate internal management and key stakeholders

For a quick 30 minute discussion with a Pollon Account Manager email sales@pollon.com.au.