SUPPORT PROGRAMS
Great technology is only one part of the solution. Ensure you maximise your
return on investment and give your company the advantage of a Pollon support program.
Contact Pollon to discuss which support program is best suited for your needs.
Pollon has three support programs that are run annually with each customer.
Entry Support
- Support agreement
- Online support portal
- Software upgrades
- Email notifiacation
- One named caller
Grade 2 Support
- 24 x 7 telephone support
- Support agreement
- Online support portal
- Software upgrades
- Email notificaiton
- 4 named callers
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Enterprise Support
- Support assessment
- IT alerts via email
- Education discounts
- Account management
- Quarterly report on case management
- Priority queue
- 24 x 7 telephone support
- Online support portal
- Software updates
- Unlimited named callers
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